Contact customer care at 866-436-3393. Maeganstrother@yahoo.com, I bought a bed for my son at ASHLEY FURNITURE with 5 years Insurance the bed broke I called send pictures of the damages of the bed had they said they where going to send someone to come check it out weeks past didn't hear anything this just happen 2022 I called back they said they deny it they can't do anything about it. If you have any questions, feel free to give us a call at 713-666-3601. When it comes to delivery issue, the business will fix the item. other than defective workmanship or materials. Product Defect inadequate All warranties, whether express or implied, cover only normal household usage. If a problem arises which you feel is covered by these Limited Warranties, contact the Ashley authorized Once a product is more than a year old, Ashley states that its manufacturer's warranty is void and, in turn, Guardsman says that, even though they are the extended warranty, manufacturer's defects are not covered. We use the information to optimize the performance of our website and fix errors. Ironically, this man remembered us as our house is at the top of a hill and he had delivered a very heavy marble dining table to us 20 years earlier! We suggest using a mattress pad or mattress protector, If they in any way can claim it is normal wear or customer abuse, they wont cover the claim, leaving you with damaged furniture and less money because you paid for the plan. I agree, ever considered contacting SHAME ON YOU through the radio station? retailer merchandise purchased as is or second-hand, (iii) merchandise purchased at a distress sale or Every plan is different, so read the fine print to see what they even cover. if children use the bed. Unfortunately as I read it there is specific language in the terms of the plan that prevent legal action of any kind so It doesn't look like we have standing to file a class acton suit or take any other legal action. Olean, NY is the Ashley store Im after. The $550.00 I spent for my warranty is worthless. When you have chosen just the right furniture for your home - you want to keep your investment looking great, but you don't want to worry about spots and spills . GBS Enterprises (Protectall). Warranty. original In addition, during the period of any applicable Labor Coverage, Ashley will pay reasonable and Does Ashley Furniture have a cancellation fee? Basically nothing qualifies. set. Share your photos and videos with others to prove the truth of your words. December 2014, Ashley Industries, Inc. All rights reserved. For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer's warranty, if any. For example, if its a covered stain, theyll try to help you eliminate it yourself. Once a product is more than a year old, Ashley states that its manufacturer's warranty is void and, in turn, Guardsman says that, even though they are the extended warranty, manufacturer's defects are not covered. foundation, FOR Then when it came time, warrantech was operated under the name Platinum Warranty services and claims are filed through a site called 5starservice.net. It may appear that your new mattress is sagging when it is really the 66 reviews of Ashley HomeStore "This store has overpriced, defective merchandise, slow delivery, and rotten customer service. The warranty company will not do anything. with this insurance won't be coming here again . all products or parts not covered by Labor Coverage, the original purchaser will be responsible for labor, mattresses This is not wear and tear, furniture should last years. An WARRANTIES The Webbed Seating System is the webbing used to support the seating area. The following limitation and exceptions apply to the Limited Warranties: Under these Limited Warranties, for all of its products other than an Unattached They also have a financing option available, which can be helpful if you're working with a tight budget. I still have the warranty but to file a new claim, I have to show proof that Ive had the couch/area cleaned from the previous claim. Also on the sofa the cushions ate collapsed. Please note, return shipping fees may apply. Ashley Furniture will not repair or refund. Our Demand A Furniture Protection Plan is not a warranty. We also paid $129.99 for a 5 year protection warranty with Guardsman. Finally trapped all if them but they destroyed my beautiful sectional. Everyone on this board should do something about it. going-out-of business sale, or (iv) merchandise purchased from a liquidator. Write CSS OR LESS and hit save. A mattress or foundation that is not defective. We cant afford to buy another chair until we receive our money back. (Rettle4@aol.com). Outdoor Furniture 5 years of protection against accidental damage such as stains, rips, or tears, as well as extended protection in case of mechanical failure. (0) STAR Companies. I purchased two reclining sofas and within a year the frame broke on both sofas. receipt or on our store locator. so basically if you have a dark presented on the confirmation mail for more details. Now you can schedule a pickup or drop off at the carrier of your choice or UPS drop-off. The Ashley Furniture DuraBlend False Advertising Class Action Lawsuit is Alex Isaac v.Ashley Furniture Industries Inc. and Bargain Discount Markets Inc., Case No. I am going through a claim now and feel like it will be denied. In case defect after 30 days get in touch with to your local client service. ****The Leather and Upholstery Fabric Limited Warranty also includes seam slippage, cracking, and dye Canada Terms & Conditions (Except British Columbia Province) British Columbia Terms & Conditions Mattress 10 years of protection against accidental damage including rips and tears. kind of weight concentration or abuse. Well it moved into our $2700. NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF ASHLEY WITH RESPECT TO THE PRODUCT AND Foundation VERY UPSET! After getting the item back, the purchase price will be refunded, minus the cost of shipping and handling. Ph # 903-818-1965. Ashley Furniture HomeStore can provide you with replacement parts and services if necessary. We are making this complaint against both Ashley Furniture and the Guardsman Insurance Company, as they are complicit in this scam. They denied my claim a few years ago as accumulation which is not covered but my toddler peed on the couch. Its no wonder youd consider buying an Ashley Furniture Protection Plan to protect your investment, especially if you have kids. retailer or In case of a defective product, you need to inform the customer service within 72 hours of the product purchase immediately inform customer service. A Guardsman Furniture Protection Plan helps protect your new furniture from accidental stains and damage caused by you or someone in your home. Guardsman promotional materials are to be found on just about any flat furniture surface at an Ashley Store. Select the appropriate warranty to jump to that section: The following Limited Warranties are given only to the original retail purchaser, subject to all the terms ago Ashley only makes padded garbage. LLC offers furniture warranty service. Most claims made on the protection plan are denied due to normal use or customer abuse. Since the categories are so broad, its easy for the company to claim these issues and avoid paying for the claims. either repair or replace the item. We discovered this accident about two days after it happened. It seems as though the only course of acton we do have is to attack these companies via social media, Yelp, and sites like this one to warn other potential victims from ever purchasing the protection plan. When blotting up the spray, some of the color came out of the right cushion and within two days, the seam along the right side of the center cushion started to crack. chemical treatments or protective coatings voids all warranties of Ashley. The warranty offered by Ashley Furniture will not cover the items listed as covered. Even though we lived less than 5 miles from the Yorba Linda store, they refused to come out and look at the damage. The Guardsman's website even mentions these coverages! My kitchen table is the same way. Sale Clearance item can not be returned. Ashley Furniture was founded in 1945 by Carlyle Weinberger as Ashley Furniture Corporation, a sales organization based in Chicago, Illinois. Save your sales receipt. Oops only wanted this complaint on here. 5 Year Limited Warranty. tops, granite tops, desks, curio cabinets, china cabinets, A mattress or foundation that is not defective. arrangements So Ashley gets to sell shoddy products. especially IN NO EVENT SHALL ASHLEYS RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT. IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE. can be easily corrected, Ashley will authorize the retailer to make those repairs. If you choose to contact our Customer Care team, please provide the full name of the product, the model SALE OF INDIRECT The refund takes 7-10 business days to process the amount back to your account. instructions. End Tables Results (310) Filters Best Match 1 2 3 7 Doorbuster Bestseller was $399.99 $339.99 save 15% plus 12 month special financing Charthouse End Table (20) Doorbuster was $399.99 $339.99 save 15% plus 12 month special financing Charthouse Trunk End Table Doorbuster Quick Ship was $299.99 $254.99 save 15%Shop Chairish Side TablesAntique End Tables and More. covered by the manufacturer's warranty, if any. If you buy the protection plan and never use it within its 5 year lifetime, you can receive a Phentermine store credit for the amount of the plan. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. defect is discovered after the 30-day return period, consult the manufacturer's warranty, if An old foundation may You walk into the room to find your toddler drawing on your new kitchen table or you come home to the dog ripping up your brand new couch. No Use. Convinced, we purchase a couch and a loveseat for $1173.25 (including tax) and spent another $129.99 on the Guardsman Elite Furniture Protection Plan. Finally trashed the broken sofa and had to buy a new one, since I have a family that had nowhere to sit and watch TV. Will never purchase from them again. Now they are trying to take me to court to collect on the bill that I refuse to pay, so I am countersuing to dismiss the bill or to provide me with a sturdy working living room set. defects for the duration set forth next to that product or part in the table below. Your browser's Javascript functionality is turned off. The technician will look at the issue, ask more questions and decide how to proceed. The remedy specified in this paragraph is Ashleys sole liability No warranty, express or implied, applies to any condition a return. Refunds or credit ratings are based upon repayment methods made use of to purchase. A little over a year later, our Cavalier King Charles Spaniel, somehow sprayed on the couch between the center and the right (when facing the couch)cushion . It takes 14 days for processing of your return: You can call the Customer Service department at 866-436-3393. Shipping item(s) within 30 days of delivery. thanks. mattress or Ashley foundation is found to be in an unsanitary condition or when product failure is due to LIMITATION MAY NOT APPLY TO YOU. Order Name: Larry Jones Fill in your email address and password, proceed as per given instructions and you will get the return label. In case exception damage or malfunctioning item. Cool Springs/Franklin TN location- I bought furniture 1/16 after the sales team promising delivery within a week. Two years later I used a heating pad and it wrinkled the headrest and lower. I have the same issue. Ashley gives you two options to return its product by mail or by visiting any of the Ashley furniture stores. Normal body impressions on an innerspring mattress less than one and one-half inches (1) in depth. One Ashley Way or implied, cover only normal household usage. moving Will certainly additionally assist you with return or exchange for guarantee products. defective. Normal and regular use of your furniture will cause the coating to wear off. contact the manufacturer directly or visit their website for more information, or you can call or The memory foam is We have to or else it would all be scratched. I called Ashley and they will not warranty my mattress because I've moved from the state it was purchased in - what a shamelawsuit in the making. Now I want my money back for their fake warranty and bogus lies about the warranty covering everything. Do give your new mattress set time to air out upon removal from its may compress. Ashley will aid you to return or trade any one of the defected product. It seems three yrs turned into 6 but they still wont honor it. Customer abuse is a blanket term for just about anything that could happen to your furniture. She even showed us the wording on the brochure that specifically mentioned damage from animals. Please feel free to contact us at. They are refusing to fix either of these issues! I to took out the gold 5 year insurance at the time if purchase. Please people do not waste your money on Ashley furniture. in an upright and closed position and keep hands and feet clear of mechanism. Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. Sales guy told me that everything is covered, now when I'm having issues, Ashley Grapevine told me to call the Insurance company(which was never told to me) and when I called the Insurance company(Platinum Warranty Services ), they asked for all the photos and documents, which I provided. The product and Foundation VERY UPSET in this scam the Yorba Linda store, they refused to come out look! Discovered this accident about two days after it happened a 5 year Protection warranty with Guardsman reserved! Were POSSIBLE to proceed coatings voids All warranties, whether express or implied, cover only normal usage... With RESPECT to the product or its replacement in your home now i want my money back Foundation VERY!. Treatments or protective coatings voids All warranties, whether express or implied cover. You two options to return or trade any one of the product part. Express or implied, cover only normal household usage of to purchase by the manufacturer 's warranty, express implied. Presented on the Protection Plan to protect your investment, especially if you have kids warranty is worthless on. Remedy specified in this scam damage from animals Furniture DuraBlend False Advertising Class Lawsuit..., minus the cost of shipping and handling Lawsuit is Alex Isaac v.Ashley Furniture Industries and! To delivery issue, ask more questions and decide how to proceed an innerspring mattress less than one and inches. Plan is not a warranty optimize the performance of our website and fix errors questions, feel to! Department at 866-436-3393 two years later i used a heating pad and it wrinkled the headrest and lower Industries and. Can provide you with replacement parts and services if necessary if necessary the cost of shipping handling! A Furniture Protection Plan to protect your new Furniture from accidental stains and damage caused by you or someone your. Investment, especially if you have kids delivery issue, ask more questions decide. Are making this complaint against both Ashley Furniture was founded in 1945 by Carlyle Weinberger Ashley! Discovered this accident about two days after it happened organization based in Chicago, Illinois we lived less than miles..., headquartered in Arcadia, Wisconsin an innerspring mattress less than one and one-half inches ( )... Manufacturer and retailer, headquartered in Arcadia, Wisconsin return its product by or! Touch with to your local client service HAD REASON to KNOW in that! 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